The York Catholic District School Board (YCDSB) has launched a new resource to help families better navigate their child’s educational journey. This office is an additional point of contact that makes it easier for students and parents/guardians to access support, bring questions to the right person and receive timely updates.
What Is the Student and Family Support Office?
This office will help students and parents/guardians who are seeking support or guidance related to a student’s education, particularly when a concern is complex, unresolved or cannot be addressed at the school level.
The Ministry of Education has directed all school boards to create a local Student and Family Support Office.
How Can the Office Help?
The Student and Family Support Office can support you when:
- A concern has not been resolved after speaking with school staff
- Guidance is needed on who can assist with more complex or sensitive matters
- Central school board support is needed beyond what the school can provide
In these cases, the Student and Family Support Office can connect you with your area superintendent and support matters that may require further escalation. We can also direct your inquiry to the appropriate YCDSB department for support, where needed. These are just two examples of how the office can help.
Start With Your Child’s School
For most day-to-day questions or concerns, communicating with your child’s teacher or principal is the quickest and best option. Before contacting the Student and Family Support Office, we encourage families to bring the issue to their school directly.
How to Contact the Student and Family Support Office
Starting today, you can contact the Student and Family Support Office through:
- Email: supportoffice@ycdsb.ca
- Phone: (289) 453-0097
- Online: www.ycdsb.ca/student-family-support-office
- A link will also be available on www.ycdsb.ca and on every school website
More information on the Student and Family Support Office is available on its website: www.ycdsb.ca/student-family-support-office.
As a Catholic learning community, the York Catholic District School Board believes in providing every student with the best possible educational experience. We are pleased that the Student and Family Support Office will provide another opportunity to answer our community’s questions and help our students thrive.